FAQ

Empowering Small Businesses to Succeed, One IT Solution at a Time

What does client success look like to you?
Client success means reliable, secure IT systems that support your business goals, increase productivity, and reduce downtime.
Describe your process for migrating new clients to your IT services platform.
We assess your current IT setup, create a transition plan, and ensure a smooth migration with minimal disruption, including data backup, integration, and testing.
Which cybersecurity frameworks do you recommend and support?
We support industry-standard frameworks like HIPAA, GDPR, PCI, NIST, and ISO 27001 to ensure compliance and protection.
Do you monitor, manage, support, and secure client IT systems 24/7?
Yes, we provide 24/7 monitoring and proactive management to prevent issues before they affect your operations.
How can our team request technical support through your helpdesk?
Support is available via phone, email, our portal, or on-call service for urgent after-hours issues.
What are your criteria for recommending infrastructure upgrades?
We suggest upgrades based on performance, security, end-of-life hardware, and your business growth.
How is your support team incentivized to deliver exceptional service?
Our team is motivated by performance bonuses, client satisfaction scores, and continuous training.
How does RapidFire IT help with budgeting IT costs?
We provide predictable pricing through fixed-fee agreements, detailed project estimates, and flexible plans that adapt to your business needs.
Can RapidFire IT support remote and hybrid work environments?
Yes, we specialize in supporting remote teams with secure access, VPN setup, and collaboration tools to keep your operations running smoothly from anywhere.
What sets RapidFire IT apart from other IT service providers?
We combine enterprise-level expertise with a personalized approach tailored for small businesses. Our focus on being Accessible, Connected, and Prompt ensures we deliver exceptional service and solutions that meet your unique needs.